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MRT Operations

Is the MRT SBK Line fully operational?

Yes, the MRT SBK Line has fully commenced on 17 July 2017, with 31 stations opened along the 51km-long alignment. The end-to-end journey from Sungai Buloh to Kajang takes about 84 minutes.

 

What are the 31 stations under MRT SBK Line?

  1. SUNGAI BULOH *MRT Interchange with KTM Komuter
  2. KAMPUNG SELAMAT
  3. KWASA DAMANSARA
  4. KWASA SENTRAL
  5. KOTA DAMANSARA
  6. SURIAN
  7. MUTIARA DAMANSARA
  8. BANDAR UTAMA
  9. TAMAN TUN DR ISMAIL
  10. PHILEO DAMANSARA
  11. PUSAT BANDAR DAMANSARA
  12. SEMANTAN
  13. MUZIUM NEGARA *MRT Interchange with KTM Komuter, KTM ETS, LRT Kelana Jaya line, KLIA Transit and KLIA Express
  14. PASAR SENI *MRT Interchange with LRT Kelana Jaya line
  15. MERDEKA
  16. BUKIT BINTANG *MRT Interchange with Monorail
  17. TUN RAZAK EXCHANGE
  18. COCHRANE
  19. MALURI *MRT Interchange with Ampang LRT Line
  20. TAMAN PERTAMA
  21. TAMAN MIDAH
  22. TAMAN MUTIARA
  23. TAMAN CONNAUGHT
  24. TAMAN SUNTEX
  25. SRI RAYA
  26. BANDAR TUN HUSSEIN ONN
  27. BATU SEBELAS CHERAS
  28. BUKIT DUKUNG
  29. SUNGAI JERNIH
  30. STADIUM KAJANG
  31. KAJANG *MRT Interchange with KTM Komuter

 

What is the train frequency?

The train frequency at peak hours is about 3 minutes

 

Would I be able to switch to other rail lines?

The MRT SBK Line provides connectivity to other rail lines, as this would allow rail users to transfer from one rail service to another, allowing the reach of the rails services to expand even further through this connectivity. You may do so at the stations as listed below:

  • KTM at Sungai Buloh Station and Kajang Station
  • LRT, KTM, ERL at Muzium Negara Station which is connected to KL Sentral via a linkway
  • LRT Kelana Jaya Line at Pasar Seni
  • LRT Ampang Line at Merdeka and Maluri
  • Monorail at Bukit Bintang
MRT Fares

How much is the fare?

Fee
(RM)
Cash Cashless
(Touch ‘n Go)
Weekly Monthly
Minimum 1.10 1.00 1.00 1.00
Maximum 6.40 5.50 5.00 4.50

 

The fare ranges from RM1.10 to a maximum fare of RM6.40 based on the cash fare structure. Commuters will enjoy more savings by using the cashless payment mode via Touch ‘n Go card. The cashless fare structure ranges between RM1.10 and RM5.50.

People with disabilities (OKU), students, and senior citizens enjoy an additional 50% discount from the cash rate. Children under 7 years old travel for free.
(Note: The RM1 fare reported in the media refers to the one stop travel between Pasar Seni and Merdeka stations based on the monthly fare structure)

 

How is the fare calculated?

The fare is calculated based on three components – a nominal flag fall; a nominal fee for the Transit Acquirer System or Integrated Cashless Payment System; plus charges based on the distance travelled, with a cascading rate every four or five kilometres.

The fare calculation is similar with that of the LRT and monorail services.

 

Is the MRT service integrated with other rail services in the Klang Valley?

Yes, MRT service is integrated with other rail services in Klang Valley.

 

Where can I find the detailed fare tables for MRT SBK Line?

The fare tables for the MRT SBK Line is available on RapidKL website, and at the Customer Service Offices at LRT, monorail and MRT Sungai Buloh – Kajang stations.

 

Looking at the table, how is possible that the further one travels, the fare charges are lesser compared with nearer stations?

In addition to the nominal flag fall and the nominal fee for the Transit Acquirer System (TAS), fare is calculated based on the distance travelled and cascading rates based on blocks of four or five kilometres travelled. The unit rate/km for shorter distance is relatively higher rates compared with the unit rate/km for further distance travelled.

For example, the cash fare between Sungai Buloh and Bandar Utama which is 13.33 kilometres away is calculated based on the following: Flag fall (RM0.70) + TAS (RM0.20) + (Distance of 13.33 km x base unit rate of RM0.22/km) = RM3.80.

The calculation of the cash fare between Sungai Buloh and TTDI, which is further away than Bandar Utama, but has crossed over to a lower block of unit rate/km, would result in a relative lower fare as below: Flag fall (RM0.70) + TAS (RM0.20) + (15.17km x base unit rate of RM0.18/km) = RM3.70.

 

Is there a minimum fare charged when entering and exiting at the same station?

Yes, the minimum fare of RM0.80 is charged when you enter and exit the same station.

 

Do we need to maintain the minimum store value balance when using the cashless payment on MRT?

Customers must maintain a minimum stored value balance of RM3.00 when using the cashless payment on MRT.

 

The 50% discount that was announced by YAB PM on 17 July 2017 is applicable for MRT? How long is the discount period?  

Yes, the discount is applicable for MRT, LRT, Monorail and BRT. The discount is from 18 July 2017 to 31 August 2017.

 

I’m a concession cardholder. Do I get to enjoy the additional 50% discount?

Yes, you will also get the 50% discount, on top of your concession fare.

 

Where can we check the MRT fares? Does MRT have journey planner for commuters to check on the fares? 

RapidKL website, and at the Customer Service Offices at LRT, monorail and MRT Sungai Buloh – Kajang stations.

 

I don’t have Touch ‘n Go card. I purchase token when I travel on MRT. Do I get the 50% discount too? 

Yes, you will get the 50% discount when you purchase the token from the Token Vending Machine (TVM) during the discount period (18 July 2017 to 31 August 2017).

 

Will I get the additional 50% discount when I travel on LRT/ Monorail/ BRT during 6am to 7am on weekdays?  

No, the additional 50% discount is not applicable when you travel within the 50-6-7 promotions time.

Payment Methods

What are the payment modes for MRT SBK Line?

Customers have option to purchase cash tokens, use Touch ‘n Go cards for cashless travels as well as utilising the upgraded MyRapid card.

 

Can I use MyRapid Cards to travel on the MRT SBK Line?

Yes. Beginning July 2017, the upgraded MyRapid card is enabled with integrated travel capabilities.

 

Do all gates accept tokens?

Tokens are accepted at all incoming gates. For outgoing gates, slots for tokens are only available at both ends of the gates.

 

Do you have designated gates to accept the red token just like at the LRT/Monorail stations?

Yes, the wide aisle gates are located at both ends of the gates.

 

How can I check the fare transactions? Is the transaction available online?

If you are holding the Touch ‘n Go card, you may call the Touch ‘n Go Careline at 03-2714 8888 to check the fare transactions. You may also visit www.touchngo.com.my for details on e-statements.

 

The cashless payment for MRT is only available on Touch ‘n Go card. Do you sell Touch ‘n Go cards at the stations? And how much do I need to pay? 

Yes, Touch ‘n Go cards are available for purchase at the Customer Service Offices at the MRT SBK Line. It is priced at RM20.60, inclusive of RM10 stored value and RM0.60 GST.

 

Does MRT SBK Line have reload machines to top up Touch n Go card at the stations?

Yes, customers can reload their Touch ‘n Go cards at the reload machines at all MRT SBK Line stations.

 

What is the difference between the new MRT SBK Touch ‘n Go with other Touch ‘n Go cards?

The new MRT SBK Line Touch ‘n Go card is the same like any other Touch ‘n Go cards.

 

Can I use the new MRT SBK Touch ‘n Go card on the existing Rapid KL (LRT/Monorail/Bus/BRT) network?

Yes, you can.

 

Can I use my existing Touch ‘n Go card for MRT services?

Yes, you can.

 

Will there be any reload fee imposed for reload activities done at the stations?

Yes, RM0.50 reload fee will be imposed. However, passengers can choose to reload at other reload points without the RM0.50 reload feed. Among others are:

  • Touch ‘n Go Customer Experience Center
  • Touch ‘n Go Customer Service Center
  • Touch ‘n Go Spot
  • Touch ‘n Go Hub Self Service Kiosk (SSK)
  • MPH Bookstores
  • Giant
  • KK Mart
  • Tesco
  • Guardian
  • Caring Pharmacy
  • Watsons

 

If I discontinue to use the Touch ‘n Go card, how can I request for a refund for the remaining store value balance?

You may visit Touch ‘n Go hubs for refunds.

MRT Weekly and Monthly Packages

Can I still enjoy my MyRapid Smart 7 Weekly and Smart 30 Monthly packages on MRT SBK Line for further savings?

Yes, you can still enjoy your Smart 7 Weekly and Smart 30 Monthly packages on MRT SBK Line.

 

Where and when can I purchase MRT SBK Weekly or MRT SBK Monthly package?

You can purchase the weekly or monthly package from the Customer Service Offices at these MRT SBK Line stations from 17 July 2017:

  • Kota Damansara
  • Semantan
  • Muzium Negara
  • Bukit Bintang
  • Cochrane
  • Taman Midah
  • Bandar Tun Hussein Onn
  • Kajang

 

Do you charge a fee for the MRT SBK Weekly and the MRT SBK Monthly passes under the manual system?

Yes, a nominal premium subscription fee of RM2.50 is levied on “MRT SBK Weekly” which is valid for seven (7) consecutive days, while a premium subscription fee of RM10.00 is applicable for “MRT SBK Monthly” with validity of 30 consecutive days.

 

Why is there a premium subscription fee for “MRT SBK Weekly” and “MRT SBK Monthly”?

The premium subscription fee is required to differentiate the cashless fare entitlements.

MRT Feeder Bus Services

Will there be feeder bus services to the MRT stations?

Yes, a total of 300 feeder buses would be deployed to support 49 routes at 23 MRT stations.

The operating hours are from 5.30am to 11.30pm.

Details of the MRT feeder bus services will be made available on the website: www.myrapid.com.my

 

Will the feeder bus services be chargeable?

Yes. A nominal fare of RM1 per trip is set for the MRT feeder bus services. Senior citizens, students, and OKU enjoy 50% discount. Children under 7 years old travel for free.

Fares could be paid by cash or Tough ‘n Go cards.

 

How do the senior citizens, students, and OKU get the 50% discount when boarding the feeder buses?

They only need to show their NRIC, student card (if not in uniform), or OKU card to the Bus Captains when boarding the feeder buses to enjoy the 50% discount.

Helpline

Who do I call for assistance and help?

You can get in touch via these channels:

i) Go to the nearest Customer Service Office at any MRT SBK stations
ii) Submit your enquiry to our Rapid KL Facebook: myrapid
iii) Submit your enquiry to our Rapid KL Twitter: @MyRapidKL
iv) Call RapidKL Helpline at 03-7885 2855 during these hours:

  • Monday to Friday: 7.00am to 8.30pm
  • Saturday and Sunday: 8.30am to 5.30pm
  • (Closed on all national public holidays)

v) Write to us at

Where can I get more information about the operations of MRT SBK Line?

Customers can go to Prasarana’s website at: www.myrapid.com.my
Moving forward, customers can plan their journeys on the Rapid KL Journey Planner, available on the website.

Source: MyRapid